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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Stephen Paulman

June 13, 2025

5  out of  5
rating by Stephen Paulman
"Was not too familiar with insurance but when I called, Jake answered the phone and was very knowledgeable about everything and made everything so easy to understand. I highly recommend this office and speaking with Jake"
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Ronald Humbel

June 12, 2025

5  out of  5
rating by Ronald Humbel
"Jake did a great job with a residential policy we just purchased. This has been one of several policies we have purchased through him. Definitely recommend him to anyone looking to be insured!!!"
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Nikolas Creighton

June 9, 2025

5  out of  5
rating by Nikolas Creighton
"Always thankful for Lank Johnson and his team!"
We responded:
" Appreciate your kind words and continued trust in our team! 🙌 – Lank Johnson and Team"
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Jermaine Keller

June 9, 2025

5  out of  5
rating by Jermaine Keller
"I had such a great experience with Lank Johnson State Farm Insurance in West Virginia! From my very first call, I felt like more than just a customer—they really took the time to listen and make sure I understood everything. The whole team was super friendly and knowledgeable, and they explained my auto and life insurance options in a way that actually made sense. Lank and his team—especially James—made the whole process easy and stress-free. They answered all my questions quickly and genuinely cared about helping me get the coverage that fit our family. They went the extra mile. Great Service!!!!"
We responded:
"Jermaine, Thank you so much for your kind words and for sharing your experience with our office! It truly means a lot to hear that you felt listened to and supported from the very first call. We always strive to make insurance feel personal, clear, and stress-free, and I’m so glad that James and the team delivered that for you. Helping you find the right auto and life insurance coverage for your family was our pleasure, and we’re grateful for the trust you placed in us. We’re here whenever you need us—thank you again for being a part of our State Farm family here in West Virginia! – Lank Johnson and Team"
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Julia Ward

June 9, 2025

5  out of  5
rating by Julia Ward
"Benton is so helpful, knowledgeable and patient. Such a great experience!"
We responded:
"Thank you, Julia! I'm happy to hear that Benton provided you with such a great experience. His helpfulness and knowledge are truly valued here. If you ever need anything else, feel free to reach out!"
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Craig Carozza-Caviness

June 9, 2025

5  out of  5
rating by Craig Carozza-Caviness
"Fantastic agent and staff in this office. I had a great experience! They were attentive and detail-oriented! I highly recommend."
We responded:
"Thank you, Craig! I'm happy to hear about your positive experience with our team. We strive to be attentive and detail-oriented, and your recommendation means a lot to us."
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Alicia Popham

June 7, 2025

5  out of  5
rating by Alicia Popham
"The Lank Johnson Team is great! They provide excellent service and guidance to their policyholders. They are fully licensed and listen to our needs. Thank you Team Johnson!"
We responded:
"Thank you, Alicia! I'm happy to hear that you appreciate the service and guidance from our team. We always strive to listen and meet the needs of our policyholders. Let us know if there's anything else we can assist you with!"
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James Myers

June 7, 2025

1  out of  5
rating by James Myers
"I had a very disappointing experience with the newer agent Jake Humbel. Communication was poor, and it felt like my concerns were not taken seriously. The service was slow and unprofessional, leaving me frustrated and dissatisfied. I would not recommend working with this agent."
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H J

June 5, 2025

5  out of  5
rating by H J
"Chase is awesome! He really knows how to help someone out and go out of his way to give the best experience! Totally recommend him!"
We responded:
"Thank you for your review, H J! I'm happy to hear that Chase provided you with such a great experience. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Amparo Sevilla

April 30, 2025

5  out of  5
rating by Amparo Sevilla
"Excellent attention, very friendly, I recommend to all people who need to insure their car, it is super fast and not to mention the costs, we love State Farm, especially thanks James"
We responded:
"Hi Amparo. Thank you for the kind review. So glad James was able to show you the value he brings "
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Skylar Shannon

April 29, 2025

5  out of  5
rating by Skylar Shannon
"James is wonderful. He is always pleasant to work with and very efficient!"
We responded:
"Hi Skylar. Thank you for the kind words. "
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darcy aits

April 29, 2025

5  out of  5
rating by darcy aits
"Whenever I have a problem State Farm agents Jake and Lank know how to solve it, they are kind and patient which matters to me. I always know I’ll get good service. Thank you very much."
We responded:
"Hi Darcy. We’re always here to help. So glad Jake was able to help. "
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Shawn Zeller

April 18, 2025

5  out of  5
rating by Shawn Zeller
"James helped me with a question I had about whole life insurance. Would recommend this office to anyone who is looking for a new insurance."
We responded:
"Hi Shawn. Thank you so much for the kind words. Life insurance is so valuable. Thank you for trusting us!!!"
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Lincy Gregory

April 3, 2025

5  out of  5
rating by Lincy Gregory
"Very good customer service. James has been a great contact. Thanks!"
We responded:
"Hi Lincy. So glad James has been able to help"
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patsy gapen

April 2, 2025

5  out of  5
rating by patsy gapen
"Lank , just wanted to let you know that we are so graeatfull for Denise help ,she really helped us with getting the Ting set up.She definitely deserve 5 star."
We responded:
"Hello Patsy. Thank you for the kind words. Denise cares and will always do her best to help "
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Katie Crews

April 1, 2025

5  out of  5
rating by Katie Crews
"Lank Johnson was very helpful with some issues I was having!"
We responded:
"Hi Katie. Thank you for the kind words. So glad we were able to help. "
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virginia stevns

March 27, 2025

5  out of  5
rating by virginia stevns
"Benton Ward was very experienced and knows his stuff! I am thrilled to return to State Farm for house and car insurance."
We responded:
"Hi Virginia! Thank you so much for coming back to State Farm and so glad Benton was able to help and show you the value he brings. "
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Richard Larsen

March 19, 2025

5  out of  5
rating by Richard Larsen
"I was having a bad day already dealing with the big box electronics store so then to get the bad news at State Farm is calling my license suspended because my CDL was not reinstated until 2022. Although my driver's license has been reinstated since 2020 and I've already finished State Farm customer in the past with a different office in West Virginia which is why I came back. But James got everything taken care of made sure my insurance was good from here forward and was more than helpful and went above and beyond in my opinion. If he's not a manager of that office he should be getting his own sometime soon"
We responded:
"Hi Richard! Thank you for the kind words. So glad James was able to show you the value he brings to our agency "
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dustin rhodes

March 19, 2025

5  out of  5
rating by dustin rhodes
"James has done an amazing job! If you need insurance please request him and get your insurance that you need! He has went beyond to make sure everything is how we need it! Thank you again!!!"
We responded:
"Hi Dustin! Thank you for the awesome review. So glad James was able to help and show you the difference "
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Jennifer Rhodes

March 19, 2025

5  out of  5
rating by Jennifer Rhodes
"Best experience I have ever had with any insurance company! James has went over and beyond to make sure the service we need is perfect!!! Our family is much appreciated for his dedication and support!!!"
We responded:
"Hi Jennifer! Thank you for the kind words. So glad James was able to show you the value and difference he brings. "
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David Bussey

March 18, 2025

5  out of  5
rating by David Bussey
"James does an amazing job he help with everything when call he s so kind and generous with helping any and all need or request absolutely wonderful person to have"
We responded:
"Hi David. Thank you for the kind words. James does a great job and loves helping!!!"
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B L

February 13, 2025

5  out of  5
rating by B L
"James was very helpful in getting our homeowners insurance setup within less than 3 days. House ain't even finished being built and our lenders are happy."
We responded:
"Hi BL. Thank you for the kind words. Congratulations on the new home!!!"
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Amanda Egan

February 10, 2025

5  out of  5
rating by Amanda Egan
"James is amazing! He has bent over backwards to help me out on more than one occasion when sorting out my policy and helping my mother and daughter sort out theirs. That’s right State Farm is family wide for us and has been for decades, and having someone like James on their team helps illustrate why. Thank you!"
We responded:
"Hi Amanda, thank you for the kind words!! So glad James has helped and thank you and your family for your loyalty to State Farm. "
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Don Shry

February 4, 2025

5  out of  5
rating by Don Shry
"James is very helpful he answered all my questions and a great person to talk to"
We responded:
"Hi Don! Thank you so much for the kind words. So glad james was able to help you. "
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dylan milam

January 8, 2025

5  out of  5
rating by dylan milam
"James did great work"
We responded:
"Hi Dylan. Thank you for the kind words"