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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Liz Rivicci

September 24, 2024

5  out of  5
rating by Liz Rivicci
"James Turpin was great! Very knowledgeable and answered all of my questions. Will definitely use him for all my future insurance needs."
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Jay Danner

September 23, 2024

5  out of  5
rating by Jay Danner
"State Farm has always been my go to insurance provider, Lank Johnson and his crew do a through job providing a quality service, regardless if it's auto or home."
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Jeannet M

September 20, 2024

5  out of  5
rating by Jeannet M
"I had a good experience signing up my two vehicles with James at this State Farm location , he was very kind and understanding thru the process. Would recommend"
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Clay Anders

September 18, 2024

5  out of  5
rating by Clay Anders
"James really knows his stuff!"
We responded:
"Hi Clay! Thank you for the nice words. So glad James was able to help"
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Sezen Altas

September 17, 2024

5  out of  5
rating by Sezen Altas
"I highly recommend Chase Cassell! He has overall been great to work and goes the extra mile. He was super responsive, knowledgeable, and saved us money!"
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jen Purdy

September 17, 2024

5  out of  5
rating by jen Purdy
"Have had the opportunity to work with Chase Cassell on home & auto insurance. Very professional and knowledgeable. Would highly recommend!"
We responded:
"Hi Jen! Thank you for the nice words. Chase takes great pride in helping!"
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Ayla Colon

September 17, 2024

5  out of  5
rating by Ayla Colon
"Chase was awesome! He was very responsive and answered all the questions I had! He made the process super easy!"
We responded:
"Hi Ayla! Thank you for the kind review. Chase does a great job of showing what makes him and State Farm the best "
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Henry Doperak

September 16, 2024

5  out of  5
rating by Henry Doperak
"Chase was great! Answered all the questions I asked and was super helpful, made the process easy!"
We responded:
"Hi Henry! Thank you for the kind words. Chase takes pride in helping everyone. So glad he was able to help you with your insurance needs "
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Janie Sine

September 12, 2024

5  out of  5
rating by Janie Sine
"Just wanted to let you know that James Turbin that works for Lank Johnson is amazing he is always very helpful and very knowledgeable about everything I ask and if he dont know the answer he always says I will find out and get back to you as he always does so. He really us an asset to that office and I really appreciate him."
We responded:
"Thank you for the kind words. We are proud to have you as a customer and proud to have James on our team"
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Heather Woessner

September 6, 2024

5  out of  5
rating by Heather Woessner
"I recently had the pleasure of working with James at State Farm, and I can't say enough good things about my experience! From the moment I reached out, James was incredibly fast, friendly, and efficient. He made the entire process seamless and easy to understand, answering all my questions with patience and clarity. His positive attitude and genuine care for his clients truly make him a joy to work with. If you’re looking for a great insurance guy, I highly recommend reaching out to James – you won't be disappointed!"
We responded:
"Hi Heather! Thank you for the kind words. James takes so much pride in helping everyone that he can. "
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Mckayla Wright

September 5, 2024

5  out of  5
rating by Mckayla Wright
"James is absolutely AMAZING! He is such a HUGE help and very understanding!"
We responded:
"McKayla, thank you for your kind words. So glad James has been able to assist and show you the value he brings!!! "
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Cate McCarthy

August 27, 2024

5  out of  5
rating by Cate McCarthy
"I've had state farm auto and home insurance for a very long time. My previous insurance agent retired not long ago and Lank took over that office. I have had a wonderful experience so far. The first point of contact when you call is James Turpin and he is wonderful! Very helpful and friendly! He takes his time to listen to you and to make sure you end the call with all of your questions answered and insurance needs covered! 10/10"
We responded:
"Cate, thank you for your kind review. I'm glad to hear you've had a wonderful experience with our office. James is indeed a valuable member of our team, and it's great to know he has been helpful and friendly. We're here to assist with any future insurance needs or questions you might have. - Lank Johnson - State Farm Insurance Agent, Charles Town, WV"
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CHARLIE EVICH

August 21, 2024

5  out of  5
rating by CHARLIE EVICH
"Lank was super helpful, which is super refreshing when dealing with insurances"
We responded:
"Charlie, thank you for your kind words. I'm glad I could assist you and make your experience with insurance a positive one. If you have any further questions or need assistance in the future, feel free to reach out. - Lank Johnson - State Farm Insurance Agent, Charles Town, WV"
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Steve L.

August 20, 2024

5  out of  5
rating by Steve L.
"James Turpin, one of the agents at this office, is awesome to work with. He's personable, timely, and works hard to meet the needs of his clients. Well done! I have a few houses and vehicles with this office and I'm glad I made the switch."
We responded:
"Steve, thank you for your positive feedback. I'm glad to hear that James has been personable and timely in meeting your needs. It's great to know you're satisfied with the service for your homes and autos. If you need any further assistance, feel free to reach out. - Lank Johnson - State Farm Insurance Agent, Charles Town, WV"
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Randy Morgan

August 20, 2024

5  out of  5
rating by Randy Morgan
"I have been with State Farm for four decades. The office changed leadership last year when my former agent retired. She always made communicating with the office so warm, friendly, and personal. It didn't feel like a business transaction at all. I wasn't sure when I called for the first time today that it would be the same. But, I was pleasantly surprised as James extended the same professionalism and kindness that I've grown accustomed to from the office in Charles Town. He was patient and understanding while thoroughly explaining my options with a new account for the next generation of drivers in our family. Thank you, James!"
We responded:
"Randy, thank you for your loyalty over the past four decades. I'm glad to hear that James provided the same professionalism and kindness you’ve come to expect from our office. We appreciate your feedback and are always here to assist with any future needs. - Lank Johnson - State Farm Insurance Agent, Charles Town, WV"
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Kyrion-Royale Hymes

August 13, 2024

5  out of  5
rating by Kyrion-Royale Hymes
"Chase is super helpful, known him for some time now and helped me get better insurance a better rate, I recommend him and State Farm. Thank you again!"
We responded:
"Kyrion-Royale, thank you for your kind words and recommendation. I'm glad Chase could assist you in finding better insurance at a better rate. We're grateful for your business. If you need any further assistance, feel free to reach out. - Lank Johnson - State Farm Insurance Agent, Charles Town, WV"
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Christal Bryant

August 13, 2024

5  out of  5
rating by Christal Bryant
"Thank you so much Chase for helping me and my family. Your time,courtesy, and your patience meant a lot. Again. Thank you."
We responded:
"Chase, thank you for your kind words. I'm happy Chase could assist you and your family with courtesy and patience. If you need any further assistance, please don't hesitate to reach out. - Lank Johnson - State Farm Insurance Agent, Charles Town, WV"
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Karen Reinhardt

August 13, 2024

5  out of  5
rating by Karen Reinhardt
"The customer service here is outstanding! James is so polite and goes out of his way to help. We are very happy with the services here."
We responded:
"Karen, thank you for your kind review. I'm glad to hear that James provided outstanding customer service and went out of his way to help. We are happy to have you as a satisfied customer. If you need any further assistance, feel free to reach out to our office. - Lank Johnson - State Farm Insurance Agent, Charles Town, WV"
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Joe Parisi

August 12, 2024

5  out of  5
rating by Joe Parisi
"James has been more than a pleasure to work with. I am a real estate investor and also work for a property management company. I have worked with many different agents. James is always professional, prompt, and always takes the time to explain the different types of policies available. He has become my go to agent and one that I trust to always advise me his expertise and guidance. 10/10 would recommend."
We responded:
"Joe, thanks a ton for your awesome review! I'm really glad to hear that James has been such a great help with your real estate investments and property management needs. It's fantastic that you find him professional, prompt, and thorough in explaining the different policies. We're always here if you need anything else! - Lank Johnson - State Farm Insurance Agent, Charles Town, WV"
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lilly fritts

August 9, 2024

5  out of  5
rating by lilly fritts
"Every time I call in, With any need, James is so polite and he is so kind and I just have had such amazing experience with this State Farm agencie specifically. I cannot be more grateful to have them as my insurance! Thank you, james for all of your hard and always helping me with everything"
We responded:
"Hey Lilly, Thanks a lot for your awesome review! I'm so glad to hear that James has been so polite and kind whenever you call in. We're grateful to have you as part of our State Farm family! If you ever need anything else, we're here to help. - Lank Johnson - State Farm Insurance Agent, Charles Town, WV"
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Maan Amer

July 16, 2024

5  out of  5
rating by Maan Amer
"Worked with James, he was professional and saved me tons of money on my home, car, and rental property insurance. Saving me $900 a year from what I was paying previously. In a time when insurance premiums are going up, he brought them down. Amazing work!!!"
We responded:
"Thank you, Maan, for sharing your experience working with James! We are thrilled to hear that he provided professional service and helped you save you money on your home, auto, and rental property insurance. We are grateful for your kind words and are happy to have been able to assist you in lowering your premiums during these times. If you ever need further assistance, feel free to reach out to our office. - Lank Johnson, State Farm Insurance Agent, Charles Town, WV"
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Amy Moya

July 11, 2024

5  out of  5
rating by Amy Moya
"James has been an amazing help with any insurance issus I have. He is understanding and easy to talk to."
We responded:
"Thank you for your kind words, Amy! I'm glad to hear that James has been so helpful with your insurance needs. We appreciate your feedback and are here for you whenever you need assistance in the future! - Lank Johnson - State Farm Insurance Agent, Charles Town, WV"
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Zach

July 10, 2024

5  out of  5
rating by Zach
"Shoutout to James for his professionalism, communication, and clearly explaining the insurance process. Thank you for making things less complicated and for answering all my questions and concerns! ✅"
We responded:
"Thank you, Zach! I'm glad James provided you with professional and clear service, making your insurance process less complicated. We appreciate your positive feedback and are here for any future questions or concerns you may have! - Lank Johnson - State Farm Insurance Agent, Charles Town, WV"
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J.A Taylor

July 9, 2024

5  out of  5
rating by J.A Taylor
"Shut out to James at State Farm!! I’m a hot mess but James helps out every time 10/10 would recommend Lank Johnson and his crew they are fantastic to work with"
We responded:
"Thank you, J.A Taylor, for your fantastic feedback! I'm glad James can assist you every time you need it. We are delighted to hear that you had a great experience with our team. We appreciate your recommendation and look forward to assisting you again in the future! - Lank Johnson - State Farm Insurance Agent, Charles Town, WV"
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John Holmes

July 3, 2024

5  out of  5
rating by John Holmes
"James has been fantastic to work with. He is very knowledgeable and always gets things done quick and easy. I really appreciate working with him and the team. If you are looking for great customer service and great insurance this is the place to be."
We responded:
"Thank you, John, for your kind words! I'm glad to hear you had a fantastic experience working with James and our team. We strive to provide knowledgeable and quick service, ensuring our customers are satisfied and well taken care of. We appreciate your trust in us for your insurance needs! If you ever need assistance in the future, feel free to reach out. - Lank Johnson - State Farm Insurance Agent, Charles Town, WV"