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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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virginia stevns

March 27, 2025

5  out of  5
rating by virginia stevns
"Benton Ward was very experienced and knows his stuff! I am thrilled to return to State Farm for house and car insurance."
We responded:
"Hi Virginia! Thank you so much for coming back to State Farm and so glad Benton was able to help and show you the value he brings. "
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Richard Larsen

March 19, 2025

5  out of  5
rating by Richard Larsen
"I was having a bad day already dealing with the big box electronics store so then to get the bad news at State Farm is calling my license suspended because my CDL was not reinstated until 2022. Although my driver's license has been reinstated since 2020 and I've already finished State Farm customer in the past with a different office in West Virginia which is why I came back. But James got everything taken care of made sure my insurance was good from here forward and was more than helpful and went above and beyond in my opinion. If he's not a manager of that office he should be getting his own sometime soon"
We responded:
"Hi Richard! Thank you for the kind words. So glad James was able to show you the value he brings to our agency "
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dustin rhodes

March 19, 2025

5  out of  5
rating by dustin rhodes
"James has done an amazing job! If you need insurance please request him and get your insurance that you need! He has went beyond to make sure everything is how we need it! Thank you again!!!"
We responded:
"Hi Dustin! Thank you for the awesome review. So glad James was able to help and show you the difference "
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Jennifer Rhodes

March 19, 2025

5  out of  5
rating by Jennifer Rhodes
"Best experience I have ever had with any insurance company! James has went over and beyond to make sure the service we need is perfect!!! Our family is much appreciated for his dedication and support!!!"
We responded:
"Hi Jennifer! Thank you for the kind words. So glad James was able to show you the value and difference he brings. "
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David Bussey

March 18, 2025

5  out of  5
rating by David Bussey
"James does an amazing job he help with everything when call he s so kind and generous with helping any and all need or request absolutely wonderful person to have"
We responded:
"Hi David. Thank you for the kind words. James does a great job and loves helping!!!"
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B L

February 13, 2025

5  out of  5
rating by B L
"James was very helpful in getting our homeowners insurance setup within less than 3 days. House ain't even finished being built and our lenders are happy."
We responded:
"Hi BL. Thank you for the kind words. Congratulations on the new home!!!"
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Amanda Egan

February 10, 2025

5  out of  5
rating by Amanda Egan
"James is amazing! He has bent over backwards to help me out on more than one occasion when sorting out my policy and helping my mother and daughter sort out theirs. That’s right State Farm is family wide for us and has been for decades, and having someone like James on their team helps illustrate why. Thank you!"
We responded:
"Hi Amanda, thank you for the kind words!! So glad James has helped and thank you and your family for your loyalty to State Farm. "
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Don Shry

February 4, 2025

5  out of  5
rating by Don Shry
"James is very helpful he answered all my questions and a great person to talk to"
We responded:
"Hi Don! Thank you so much for the kind words. So glad james was able to help you. "
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dylan milam

January 8, 2025

5  out of  5
rating by dylan milam
"James did great work"
We responded:
"Hi Dylan. Thank you for the kind words"
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John Pearrell

December 30, 2024

5  out of  5
rating by John Pearrell
"James was awesome! He always gets me taken care of quickly and efficiently"
We responded:
"Hi John. Thank you so much for your kind words. "
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Richard Cluff

December 9, 2024

5  out of  5
rating by Richard Cluff
"James is fantastic to work with. He has always been very responsive and pleasant!"
We responded:
"Hi Richard. Thank you for your kind words. James takes pride in our agency and helping "
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Marcy Walker

November 25, 2024

5  out of  5
rating by Marcy Walker
"James has been very helpful and the follow through has been exceptional!"
We responded:
"Hi Marcy. Thank you for the kind words. James will always do all he can to help. "
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Logan Brown

November 8, 2024

5  out of  5
rating by Logan Brown
"I have had State Farm for many years and have always had positive experiences with them. Within the last two years I have been specifically with Lank Johnson’s office, I have been treated nothing but professionally. James is an incredible asset to their business and has been a huge help in helping me navigate my policies and claims."
We responded:
"Hi Logan. Thank you for these kind words. James takes pride in everything he does and so glad you he has been able to help "
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Carol MacHorton

October 23, 2024

5  out of  5
rating by Carol MacHorton
"My husband and I were very pleased with the service we received from Lank Johnson State Farm in Charles Town, WV. James Turpin was so helpful and professional. He answered all our questions and is an honest and articulate insurance professional, and he was friendly too.James set us up with a home and auto bundle. I highly recommend Lank Johnson State Farm in Charles Town, WV."
We responded:
"Hi Carol. Thank you so much for the kind words. James takes so much pride in helping and showing the value of himself and State Farm "
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Liz Rivicci

September 24, 2024

5  out of  5
rating by Liz Rivicci
"James Turpin was great! Very knowledgeable and answered all of my questions. Will definitely use him for all my future insurance needs."
We responded:
"Hi Liz. We are thankful for your business and so glad James was able to help. "
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Jay Danner

September 23, 2024

5  out of  5
rating by Jay Danner
"State Farm has always been my go to insurance provider, Lank Johnson and his crew do a through job providing a quality service, regardless if it's auto or home."
We responded:
"Hi Jay. Thank you for your kind words. We appreciate your business "
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Jeannet M

September 20, 2024

5  out of  5
rating by Jeannet M
"I had a good experience signing up my two vehicles with James at this State Farm location , he was very kind and understanding thru the process. Would recommend"
We responded:
"Hi Jeannet. Thank you for your kind words. "
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Clay Anders

September 18, 2024

5  out of  5
rating by Clay Anders
"James really knows his stuff!"
We responded:
"Hi Clay! Thank you for the nice words. So glad James was able to help"
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Sezen Altas

September 17, 2024

5  out of  5
rating by Sezen Altas
"I highly recommend Chase Cassell! He has overall been great to work and goes the extra mile. He was super responsive, knowledgeable, and saved us money!"
We responded:
"Hi Sezen. Thank you for your kind words. Chase will always go that extra mile and so glad he was able to help. "
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jen Purdy

September 17, 2024

5  out of  5
rating by jen Purdy
"Have had the opportunity to work with Chase Cassell on home & auto insurance. Very professional and knowledgeable. Would highly recommend!"
We responded:
"Hi Jen! Thank you for the nice words. Chase takes great pride in helping!"
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Ayla Colon

September 17, 2024

5  out of  5
rating by Ayla Colon
"Chase was awesome! He was very responsive and answered all the questions I had! He made the process super easy!"
We responded:
"Hi Ayla! Thank you for the kind review. Chase does a great job of showing what makes him and State Farm the best "
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Henry Doperak

September 16, 2024

5  out of  5
rating by Henry Doperak
"Chase was great! Answered all the questions I asked and was super helpful, made the process easy!"
We responded:
"Hi Henry! Thank you for the kind words. Chase takes pride in helping everyone. So glad he was able to help you with your insurance needs "
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Janie Sine

September 12, 2024

5  out of  5
rating by Janie Sine
"Just wanted to let you know that James Turbin that works for Lank Johnson is amazing he is always very helpful and very knowledgeable about everything I ask and if he dont know the answer he always says I will find out and get back to you as he always does so. He really us an asset to that office and I really appreciate him."
We responded:
"Thank you for the kind words. We are proud to have you as a customer and proud to have James on our team"
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Heather Woessner

September 6, 2024

5  out of  5
rating by Heather Woessner
"I recently had the pleasure of working with James at State Farm, and I can't say enough good things about my experience! From the moment I reached out, James was incredibly fast, friendly, and efficient. He made the entire process seamless and easy to understand, answering all my questions with patience and clarity. His positive attitude and genuine care for his clients truly make him a joy to work with. If you’re looking for a great insurance guy, I highly recommend reaching out to James – you won't be disappointed!"
We responded:
"Hi Heather! Thank you for the kind words. James takes so much pride in helping everyone that he can. "
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Mckayla Wright

September 5, 2024

5  out of  5
rating by Mckayla Wright
"James is absolutely AMAZING! He is such a HUGE help and very understanding!"
We responded:
"McKayla, thank you for your kind words. So glad James has been able to assist and show you the value he brings!!! "